Privacy policy

Last updated: May 2, 2026

This Privacy Policy describes how FYSL GROUP (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use any of our services through https://fysl-group.com.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Order information, including the products you purchase, payment status, order history, and shipping details.
- Payment information, which is processed securely by our payment providers. We do not store full credit card details.
- Device and browsing information, including your IP address, browser type, device type, pages viewed, and interactions with our website.
- Customer support information, including messages, emails, photos, videos, or any information you provide when contacting us.

2. How We Use Your Information

We use your personal information to:

- Process and fulfill your orders.
- Arrange shipping and delivery.
- Send order confirmations, tracking updates, and customer support messages.
- Respond to your questions, requests, or complaints.
- Improve our website, products, services, and customer experience.
- Prevent fraud, unauthorized transactions, and security issues.
- Send marketing emails or promotional messages if you have agreed to receive them.

3. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

- Shopify, which powers our online store.
- Payment processors to securely process payments.
- Shipping and fulfillment partners to deliver your order.
- Marketing and analytics providers to improve our advertising and website performance.
- Customer support tools to help us respond to your inquiries.
- Legal or regulatory authorities if required by law.

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising campaigns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

5. Email Marketing

If you subscribe to our newsletter or agree to receive marketing messages, we may send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@fysl-group.com.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal obligations, accounting, fraud prevention, and dispute resolution.

7. Your Rights

Depending on your location, you may have the right to:

- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications.
- Request information about how your data is used or shared.

To exercise any of these rights, please contact us at support@fysl-group.com.

8. Security

We take reasonable steps to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please review their policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: support@fysl-group.com
Website: https://fysl-group.com