Refund policy
Last updated: May 2, 2026
At FYSL GROUP, your satisfaction is important to us. That is why we offer a 60 Day Money Back Guarantee on eligible orders.
Please read the policy below carefully before requesting a return or refund.
1. 60 Day Money Back Guarantee
We offer a 60 Day Money Back Guarantee starting from the date your order is delivered.
If you are not satisfied with your purchase, you may contact us within 60 days of delivery to request a return or refund, subject to the conditions listed below.
2. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 60 days of delivery.
- Be in its original condition.
- Include all original packaging, accessories, manuals, and included items when possible.
- Not be damaged due to misuse, improper handling, or intentional damage.
We reserve the right to refuse a return if the item is returned in a condition that does not meet our policy requirements.
3. How to Request a Return
To start a return, please contact us at:
support@fysl-group.com
Please include the following information in your email:
- Your full name.
- Your order number.
- The email address used to place the order.
- A brief explanation of the reason for the return.
- Photos or videos of the item if it arrived damaged, defective, or incorrect.
Please do not send your item back before contacting us. Returns sent without prior approval may not be accepted.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@fysl-group.com.
To help us resolve the issue quickly, please include clear photos or videos showing the problem.
After reviewing your request, we may offer a replacement, refund, or another suitable solution depending on the case.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
If the return is due to our mistake, such as sending the wrong item or a defective product, we will provide the appropriate solution after reviewing the case.
6. Refund Process
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please note that it may take several business days for the refund to appear on your bank statement, depending on your payment provider or bank.
7. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@fysl-group.com.
If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund.
If your order has already been processed or shipped, we will not be able to cancel it. In this case, you may request a return after receiving the item, according to this Refund Policy.
8. Late or Missing Refunds
If you have not received your refund after it has been approved, please first check your bank account again.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at support@fysl-group.com.
9. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged due to misuse or improper handling.
- Items returned after the 60-day return window.
- Items not purchased directly from our website.
- Items missing major parts, accessories, or packaging due to customer handling.
10. Contact Us
If you have any questions about returns, refunds, or our 60 Day Money Back Guarantee, please contact us at:
Email: support@fysl-group.com
Website: https://fysl-group.com