Shipping policy

Last updated: May 2, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from FYSL GROUP through https://fysl-group.com.

1. Order Processing Time

After your order is placed, please allow 1ā€“3 business days for processing.

Processing time includes order confirmation, quality checks, packing, and preparing your order for shipment.

Orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Time

Estimated delivery time is usually 7ā€“13 business days after your order has been processed and shipped.

Please note that delivery times may vary depending on your location, shipping carrier, customs procedures, weather conditions, public holidays, or other delays outside our control.

3. Shipping Destinations

We currently offer shipping to the United States, the United Kingdom, New Zealand, Canada, and Australia.Ā 

4. Shipping Methods

We work with trusted international shipping and fulfillment partners to deliver your order safely.

Shipping carriers may vary depending on your location and the fulfillment center used for your order.

5. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly displayed on our website or at checkout.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Please allow a few days for the tracking information to update after your order has been shipped.

If you do not receive your tracking information or need help tracking your order, please contact us at support@fysl-group.com.

7. Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays may happen due to factors outside our control, including:

- Customs clearance.
- Carrier delays.
- Incorrect or incomplete shipping address.
- Weather conditions.
- High order volume.
- Public holidays.
- International shipping disruptions.

If your order is delayed, please contact us at support@fysl-group.com and we will help you check the status of your shipment.

8. Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you notice an error in your shipping address, contact us immediately at support@fysl-group.com.

If your order has not yet been processed or shipped, we may be able to update the address.

If your order has already been shipped, we may not be able to change the shipping address or issue a refund for delivery issues caused by an incorrect address.

9. Lost or Missing Packages

If your tracking information shows that your order was delivered but you did not receive it, please check with your local carrier, neighbors, household members, or building reception.

If you still cannot locate the package, contact us at support@fysl-group.com and we will do our best to assist you.

10. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at:

Email: support@fysl-group.com
Website: https://fysl-group.com